How do I exclude a specific product from giving back?

On our Impact Plus, Impact Partner, and Impact Pro ShoppingGives plans, you have the ability to exclude products from giving back both individually or by collection.

Please note: the ability to exclude products from generating donations can be added a la carte to your Impact Starter plan by adding our Capsule Collection (or Product Level Causes) feature to your plan for an additional annual fee

How It Works

  • Open the Impact Portal and select Product Manager from the left side menu:

  • If this is your first visit to the Product Manager, you'll need to activate Product Level Donations by clicking the Activate Product Level Donations button seen in the yellow box as displayed below - once you've activated, you will see the product sync begin:

  • By default, new products added to your store will automatically be included for donations - if you would like to switch this behavior to automatically exclude new products from generating donations, click the Exclude Products button from the Default Donation Behavior section shown above

  • Once your products have finished syncing, simply search for the product(s) you would like to exclude using the search bar seen below:

    • If you want to exclude an entire collection of products, click the More filters menu highlighted above and select the collection(s) you wish to exclude

  • Once you've located and selected the product you wish to exclude, you'll be brought to the Product Editor screen:

  • Use the Product Eligibility section to include or exclude the product from generating donations

  • The Configure Product Donations allows you to set a custom donation percentage or dollar amount at the individual product level!