Uninstalling the ShoppingGives App

Thank you for being part of the Giving Economy and creating impact for incredible nonprofits and their amazing missions. We hate to see you go and we hope this isn’t goodbye, but see you again soon!

When you uninstall the ShoppingGives donation application, it will automatically be deactivated. Your widget will be taken out of your store (still visible to admins). Your payment schedule will end and all usage and donations will be automatically charged.

Please note: Once you have uninstalled the ShoppingGives application, you will not be able to download any receipts since access to the app will end when you uninstall. If you wish to get a copy of your receipt, please reach out to us at support@shoppinggives.com!

Upon installation of the ShoppingGives application, there are certain code snippets that are automatically added to your Shopify theme to help our technology operate properly. Once you decide to uninstall the app, our team loses all programmatic access to your store, which means we cannot help with removing the code snippets from your theme.

Although the code snippets that we add do not harm or affect your store even after you have uninstalled our technology, we understand that you may want to remove them. 

To completely remove the ShoppingGives application from your Shopify store and all additional code used by it, please follow these steps:

To Uninstall the Application:

1) Log into the Impact Portal
2) Navigate to Global Settings (found within the left-side menu)
3) Scroll to the bottom of the page
4) Click the “Deactivate” button
5) Click “Deactivate” button again in confirmation modal
6) Navigate to Apps
7) Find the “ShoppingGives” application
8) Click the “Delete” link for “ShoppingGives”
9) Select a reason for deleting (optional)
10) Click “Delete” button again in confirmation modal

To Remove Additional Scripts:

1) While logged into your Shopify Store Admin
2) Navigate to Settings > Checkout
3) Go to the “Order processing” section

Before continuing, if this section has been updated for other applications outside of the ShoppingGives Donation App, please have someone with at least HTML experience perform the next steps or contact support@shoppinggives.com.

4) Remove code snippet resembling the below format

<img src="https://tracking.api.shoppinggives.com/track-sale-pixel?store-id=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX&order-id=" /><script type="text/javascript" src="https://cdn.shoppinggives.com/cc-utilities/shopify.js?store-id=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX&shop=XXXXX.myshopify.com"></script>

5) Click the “Save” button

To Remove SG Global Vars from theme:

1) While logged into your Shopify Store Admin
2) Navigate to Sales Channels -> Online Store Themes
3) For the Current Theme, select the Actions dropdown menu and select “Edit Code”
4) Navigate to theme.liquid
5) Remove the script that has the id “sg-js-global-vars” that should look like:

<script id="sg-js-global-vars">
    sgGlobalVars = ;
    if(sgGlobalVars) {
        sgGlobalVars.cart = ;
        sgGlobalVars.currentProduct = ;
        sgGlobalVars.isAdmin = false;

Once you’ve completed the uninstall, if you’d like to request your billing information be removed from our system please follow the instructions found in our Remove Billing Information article.